Senior Customer Services Officer
Job No.: 499409
Employment Type: Full time
Departments: Customer Services Department
Job Functions: Customer Service
Job Responsibilities:
The incumbent will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.
Job Requirements:
- Bachelor Degree with professional insurance qualification (e.g. IIQE, FLMI)
- 5 years working experience in life insurance with solid customer relationship management experience including complaint handling
- Excellent customer-service mindset with effective interpersonal and communication skill
- Good team player, able to work independently and willing to work overtime
- Positive, attentive to details and good organizing skills.
- Conversant with MS Word, Excel and Chinese Word Processing
- Proficient in spoken & written English and Chinese
- Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset
We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.
(Data collected will be used for recruitment purpose only.)
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