Responsibilities:

• Champion the one-stop personal banking services at Contact Centre
• Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
• Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
• Identify and develop long-term customer relationship with existing and prospective customer
• Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Diploma or above
• With qualifications in IIQE and HKSI will be preferred
• Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
• With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
• Customer-focused, independent, self-motivated and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager