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Assistant /Deputy Operation Manager (Branch)

Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service


  • Supervise and support counter service to ensure service quality and operating properly;
  • Assist the branch managers to plan, execute and manager the counter services
  • Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
  • Handle customer inquiries and complaints to provide quality customer services;
  • Serve as the communication channel between the branch and other functional units.
  • Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.


  • Diploma holder or above, with qualification in HKSI preferred
  • At least 2 years relevant banking experience
  • Sound knowledge of banking operations and related policies
  • Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
  • Ability to handle customer complaints

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