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Contract Staff - (Contact Centre, Wealth Management Services)

Job No.: 499053
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Administration / Secretarial, Bank Operations, Customer Service, Financial Management


  • Handle customers' enquiries and requests related to banking products and services via telephone
  • Deliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies



  • At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE
  • Relevant working experience in banking / servicing industry is preferable
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Hands-on PC skills in using MS Office applications and Chinese inputs
  • On-shift duty is required

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