Contract Staff - (Contact Centre, Wealth Management Services)
Job No.: 499053
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Administration / Secretarial, Bank Operations, Customer Service, Financial Management
Responsibilities:
- Handle customers' enquiries and requests related to banking products and services via telephone
- Deliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
- At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE
- Relevant working experience in banking / servicing industry is preferable
- Independent, self-motivated, customer-centric and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Hands-on PC skills in using MS Office applications and Chinese inputs
- On-shift duty is required
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