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Manager - Mediator/Complaint Handling
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职位编号:
494241
聘用性质:
全职
部门:
法律合规与操作风险管理部
工作类别:
客户服务, 法律, 质量监控
Responsibilities:
Handle customers' complaints related to the insurance and investment products, and complaints related to other banking products referred by the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission and Insurance Authority etc.)
Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations
Deal with the regulators
Identify areas for improvements and prepare reports for enhancing service quality
Requirements:
Degree holder or above
At least 3 years hands on experience in complaint handling or customer service, preferably in the banking or financial industry
Sound knowledge in the investment or insurance business and the related compliance requirements would be an advantage
Fair knowledge of general banking products and operations
Able to handle complaints independently & confidently
Self-motivated, mature, patient and able to work under pressure
Good command of verbal and written English and Chinese
Proficient in Putonghua would be a definite advantage
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职位名称
部门
Manager - Mediator/Complaint Handling
法律合规与操作风险管理部
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职位名称
部门
Manager - Mediator/Complaint Handling
法律合规与操作风险管理部
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