Responsibilities:

• Align with the bank’s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
• As a change agent to support the bank’s cultural change management on digitalization, omni-channel transformation and fintech application
• Drive business partners and suggest improvement / creative idea for customer journey redesign, process reengineering and digitalization, channel efficiency optimization with design thinking or other methodology
• Work closely with business stakeholders including segment and product managers to develop business use cases with the best market practice, latest fintech application and excellent customer experience
• Perform program and project management, develop detailed project plan, monitor project progress, manage project stakeholders, ensure effective and quality new / enhanced service implementation and conduct post-implementation review
• Conduct risk assessment and develop standard operation procedures with appropriate control measures to support omni-channel initiatives and fintech applications
• Keep abreast on latest technology, market best practices and customer needs, conduct in-depth market research and proactively explore business opportunities and areas of improvements
• Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective
• Supervise, manage and coach team members to deliver desired outcomes as a team for managerial role

Requirements:

• Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
• Minimum 7 years of relevant experience in banking industry with proven track records in strategic planning or project management & implementation, including at least 3 years' experience at senior managerial role. Candidates with less experience will be considered as Business Strategy Manager
• Experience in project management, business analyst, customer journey redesign, process reengineering, fintech application and /or digital transformation is preferable
• Be a good team player and self-motivated with strong analytical mindset
• Be able to manage multiple projects and withstand pressure
• Excellent communication, analytical, organizing and management skills with creative mind
• Good command of Chinese and English writing and communication skills
• Proficient in both spoken English and Chinese (Cantonese and Mandarin)
• Familiar with basic computer applications e.g. MS Word, Excel, PowerPoint