Responsibilities

• Responsible for overall management of the credit card product/business management, business planning and strategies and product development in accordance to the overall strategies of the bank
• Responsible for product innovation, optimization and maintenance including product features, business model, customer experience and business promotion strategies and the daily business implementation
• Responsible for end-to-end product management, including frontline communication, input for credit policy and approval flow, keep track for channel and card issuance performance
• Responsible for sales channel management, liaison with card organizations/business partners on business co-operations and business solutions; formulate and execute the business strategies, including customer segmentation, expanding multi-promotional channels and work with the various business units for cross-selling activities, as well as enhance penetration and provide value-added services to the customers
• In accordance with the Southeast Asia business development strategies, provide advice and support to the related branches
• Responsible for co-ordination of the optimization of customer experience, product digitalization and focus on enhancing the customer satisfaction of on-line experience
• Work with the second and third-line units so as to ensure the business operations, policies and flows complying with the related rules and regulations

Requirements

• Bachelors or above
• Minimum of 10 years of relevant experience in credit card business, with at least 7 years of management experience, and solid experience in project management
• Possess innovative mindset and good team spirit; capable of knowing and understanding customer needs.
• Familiar with banking practices of credit card business and local regulatory requirements.
• Proficiency in both English and Chinese with good communication and presentation skills