Responsibilities:

• Greet, check-in, and escort guests promptly to their rooms.

• Address special guest preferences recorded in guest history profiles.
• Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest’s experience.
• Arrange fulfillment of guest services by working with the concierge, housekeeping, PBX, reservations, and room service colleagues.
• Establish a good working knowledge of the Hotel outlets and products.
• Resolution of guest complaints while highlighting them to supervisors.
• Daily upkeep of Butler pantries
• Delivery of MOwow experience during guest stay.

• Ensure customer satisfaction from arrival to departure per the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
• Guest enrolment of Fans of MO & TrustYou questionnaire.

Requirements:

• Previous experience in a 5-star hotel.
• Female Butler.
• English Speakers.
• Aware of the 5-star hotel standards.
• Welling to relocate to Saudi Arabia - Riyadh.
• Overseas recruitment.
• Female Butler.