IT Supervisor
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Position: IT Supervisor
Job no: 537302
Employment type Full time
Property / Office: Mandarin Oriental, Costa Navarino
Location: Costa Navarino, Greece
Department: Information Technology, Supervisory
Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Costa Navarino
Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.
The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.
Organizational Structure
The hotel IT Supervisor provides additional support to the hotel IT Manager on the day-to-day IT support within the hotel they are based in. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.
The IT Supervisor is an additional resource for the hotel on all IT and AV support issues (proactive and reactive).
The IT Supervisor role can provide additional support to the IT Manager for extended support hours during weekdays or weekends.
Duties and Supporting Responsibilities
Executive Summary
Day to Day Colleague IT Support. Second Line Guest Support. Weekend Support Colleague (if applicable)
IT Support Management
Daily Guest & Colleague Support
Assist with IT Routine Task List (38)
IT Issue Troubleshooting
Audio and Visual
Audio Visual Dedicated Services & Support
Coordinating and executing preventive maintenance
Support for Meetings & Events
Project Management
Cyber Security and Compliance
Qualifications / Experience:
Prior experience, at least 2-3 years, in a luxury hotel/resort will be considered as an asset
A degree in Information Technology
Fluency in English
Customer focus oriented
Problem solving
Team player
Adaptability
Analytical skills
Benefits
We offer exciting benefits including and not limited to :
Accommodation provided
Medical Private Insurance for all Colleagues
Free meals at Colleagues' Dining
Free laundry of those wearing uniform
Colleague recognition and reward program
Learning & Development Program
Task force Opportunities across the Group of Mandarin Oriental
Colleague Social events and Wellness programs
Various discounts provided within the Resort and in the nearby area MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate MOComp: Complimentary room nights and a selection of additional benefits and discounts through our new MOcomp benefits program
Advertised: 12 Sep 2024 GTB Daylight Time Applications close:
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