Assistant Manager - Public Area
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Position: Assistant Manager - Public Area
Job no: 538846
Employment type Full time
Property / Office: Mandarin Oriental, Singapore
Location: Singapore
Department: Housekeeping, Non-Management (Experienced)
Responsibilities:
Lead and manage the Public Area Supervisor and Public Area Attendants
Motivate, train, and supervise all Public Area colleagues
Ensure that all relevant FHLSS standards are in place and followed
Execute projects such as preventive maintenance, inventories, and productivity studies
Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per Mandarin Oriental Standards
Conduct daily meetings with Supervisors and Housekeeping colleagues
Maintain an ongoing Safe & Sound program
Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
Conduct appraisal and performance reviews on a regular basis
Identify colleagues for further development or training needs
Respond to guest questions and needs professionally, timely and with a smile
Handle guest complaints in a polite and professional manner
Take ownership of any guest complaints and follow up on the service recovery
Advertised: 26 Mar 2024 Singapore Standard Time Applications close:
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