Assistant Room Service Manager
Apply now Position: Assistant Room Service ManagerJob no: 540671 Employment type Full time Property / Office: Mandarin Oriental, SingaporeLocation: Singapore Department: In-Room Dining, Management (Manager)
Summary of Responsibilities
Conduct outlet briefings
Ensure that outlet logbooks are up to date
Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
Establish and maintain a monthly training plan according to the standards required
Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
Ensure that the restaurant is staffed according to operational needs at all times
Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
Ensure that the place of work and surrounding area is kept clean and organized at all times
Handle all guests’ requests and complaints politely, promptly and professionally
Job Requirements
At least 3 year(s) of working experience in the related field is required for this position
Able to do shifts and work on weekends, 5 day work week
Service-oriented team player with excellent interpersonal and communication skills
Able to multi-task and work under pressure in a fast pace environment
Preferably has experience working in either a luxury restaurant or hotel industry
Advertised: 03 Sep 2024 Applications close: 30 Nov 2024
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