The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Key Responsibilities

• Lead the Food & Beverage operations , including the culinary department.
• Ensure a positive work environment is established and maintained.
• Lead all the functions of Food and Beverage division, facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
• Analyze sales mix, food and beverage costings and pricing on regular basis.
• Participate in marketing / promotional activities for the Food & Beverage division.
• Ensure guest feedback and comments are adequately handled, In House guests and regular guests to be known and frequently met.
• Conduct such functions as interviewing, hiring, employee orientation, performance reviews, coaching, counselling and dismissal if necessary
• Review and analyze market trends globally and locally in order to keep up to date in our operation.
• Lead the implementation of new F&B concepts and projects.
• Provides leadership and support for all direct reports and other colleagues in the division and maintain effective employee relations.
• To drive the preparation of the annual F&B budget and marketing plan, taking ownership for the F&B Division sections
• Prepares F&B annual Capex plan and management of Capex projects and expenditure
• Support the Food Safety program of the food and beverage division.
• Review inventories and manage accordingly to needs.
• Manage expenses and payroll according to operational needs.

Key competencies and background

• Minimum 2 year experience as Director of Food & Beverage within luxury hotel brand / 5 star hotel; International experience is a must
• Bachelor’s Degree in Hospitality Management or relevant field
• Required: Advanced C1 knowledge of Spanish (Fluent preferred), English C1 or fluent 
• Strong knowledge of food and beverage operations including restaurants and bar management, banqueting, room service, culinary and stewarding
• Previous experience in hotels with union presence preferred
• Dedicated in delivering legendary guest experience
• Driven, result oriented with good business acumen and finance knowledge
• Strategic agility and ability to make quality decisions
• Strong experience in driving marketing and public relation activities in food and beverage
• Excellent people management skills
• Interpersonal savvy
• Displays humility, work values and integrity