Reservations Agent
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Position: Reservations Agent
Job no: 540806
Employment type Full time
Property / Office: Emirates Palace Mandarin Oriental, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Reservations, Non-Management (Experienced)
Responsibilities
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
Follow internal credit policy
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made the previous day and check all VIP arrivals
Test calls LQA / IFH results > 85%
Follow the internal up-sell program for Reservations department
Key Competencies and Qualifications
Diploma in Hospitality Management or equivalent
Minimum one year working experience in the luxury hotel industry in the same role
Guest focused
A team player who delivers at his/her best
Trustworthy and responsible
Composed and able to handle pressure
Attention to detail
Excellent communication in English both oral and writing, Russian language will be an advantage
Advertised: 19 Sep 2024 Arabian Standard Time Applications close: 31 Oct 2024 Arabian Standard Time
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