The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 41 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Supporting Responsibilities

• Formulation and implementation of strategy related to the Food & Beverage. From time to time and as relevant, the Assistant Director of Food & Beverage will propose strategies and solutions to operational issues with the intent of improving guest services and employee productivity. The strategies must be consonance with the overall positioning and direction of the hotel and brand.
• Will execute all operational and strategic initiatives that have been discussed and initiated. Will provide feedback and alternatives.
• Preparation of strategic business plans for the hotel specifically pertaining to Operations.
• Formulation and implementation of strategic direction for the hotel’s involvement in the local community.
• Development of lower and middle management executives through coaching, mentoring and through constant formal interactions at specific yet periodic intervals. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Development and maintenance of business through effective guest relations
• Recruit and train staff in accordance with hotel guidelines
• Regularly ensure all staff are well groomed and in correct uniform
• Regularly review staff performance in accordance with hotel guidelines
• Remain up to date with local and international restaurant trends

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements

Mandatory

• A minimum of 5 years Restaurant Management in luxury hotel environment
• Strong written and verbal communication skills in the English Language
• Skill in organizing resources and establishing priorities
• Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects
• Ability to supervise and train employees
• Knowledge of office management principles and procedures
• Knowledge of industry including standards, products, and procedures.
• Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions
• Professional appearance and demeanor
• Knowledgeable in Infogenesis and Open Table Reservations
• Understands forecasting, budgeting and staffing
• Excellent interpersonal communication skills
• High level of logical, organizational, and accuracy skills
• Must be able to multi-task
• Ability to handle stress effectively
• Ability to work long or odd hours as needed
• Have a strong sense of responsibility for financial goals set forward by the company
• Have a strong sense of responsibility for guest and colleague satisfaction scores.

Desirable

• Multi-Lingual
• Prior experience in a renovation or pre-opening environment

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position.  It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of People and Culture.

Salary: $120,000 - $125,000/yearly