Guest Experience Agent
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Job no: 528298
Work type: Temps plein
Location: Marrakech, Maroc
Categories: Front Office, Non-Management (Experienced), Non-Management (Entry)
The Guest Experience Agent will be responsible for:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
What we are looking for:
- Diploma in hospitality.
- 2+ years of customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Advertised: W. Central Africa Standard Time
Applications close:
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