Butler
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Job no: 535361
Work type: Temps plein
Location: Riyadh, Arabie Saoudite
Categories: Pièces, Non-Management (Experienced)
Responsibilities:
- Greet, check-in, and escort guests promptly to their rooms.
- Address special guest preferences recorded in guest history profiles.
- Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest’s experience.
- Arrange fulfillment of guest services by working with the concierge, housekeeping, PBX, reservations, and room service colleagues.
- Establish a good working knowledge of the Hotel outlets and products.
- Resolution of guest complaints while highlighting them to supervisors.
- Daily upkeep of Butler pantries
- Delivery of MOwow experience during guest stay.
- Ensure customer satisfaction from arrival to departure per the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
- Guest enrolment of Fans of MO & TrustYou questionnaire.
Requirements:
- Previous experience in a 5-star hotel.
- Female Butler.
- English Speakers.
- Aware of the 5-star hotel standards.
- Welling to relocate to Saudi Arabia - Riyadh.
- Overseas recruitment.
- Female Butler.
Advertised: Arab Standard Time
Applications close: Arab Standard Time
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