Mandarin Oriental Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

The Bell Captain is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests. The Bell Captain is responsible of running the Bell Desk and monitor the Ground Lobby. The Bell Captain will handle the Long Storage Log in GoConcierge.

Responsibilities

· Run the Bell Desk in the ground lobby.

· Maintain Long Term Storage Log via GoConcierge.

· Audit the Luggage room weekly.

· Ability to exert physical effort in placing, removing and transporting guest luggage.

· Deliver messages, packages and facsimiles within 7 minutes of receipt.

· Deliver newspapers to all guest rooms.

· Remove luggage from guest rooms upon check out

· Answer department telephone within 4 rings, using correct salutations and telephone etiquette.

· Be familiar with all hotel services including spa and dining.

· Initiate contact with guests entering the hotel.

· Approach guests needing assistance.

· Ability to ensure security of guestroom access.

· Ability to understand guest inquiries and provide responses.

· Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

· Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up

· Ensure all the FLHSS&E requirements and procedures are followed by the team