Mandarin Oriental, Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

The Doorman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests. The Doorman will act as the Front Door Concierge when needed.

Responsibilities

· Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.

· Assist guests with luggage and load luggage onto carts for delivery including providing baggage checks for guests.

· Assist guests with car doors.

· Responsible for flow of street traffic outside the hotel.

· Maintain the cleanliness of the entrance.

· Obtain department keys and radio / phone; ensure security of such.

· Maintain complete knowledge and comply with all hotel a departmental policies and procedures.

· Remain in assigned postposition, maintaining correct stance.

· Collect and record guest preferences.

· Ensure Bell carts, Carpets and all other supplies and equipment are at all times aligned correctly at the Front Door.

· Assist guests in locating and retrieving lost luggage.

· Assist guests in getting taxis.

Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities

· Polish brass luggage carts and maintain cleanliness of carts.

· Obtain department keys and radio / phone; ensure security of such.

· Be familiar with the entire room product including IT&T equipment

· Be familiar with all hotel services including spa and dining.

· Initiate contact with guests entering the hotel.

· Approach guests needing assistance.

· Ability to perform job functions with minimal supervision.

· Ability to work cohesively with other departments and colleagues as part of a team.

· Ability to be flexible as the job changes.

· Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

· Follow all the FLHSS&E requirements and procedures