Responsibilities 

• Promote and recognize opportunities to provide guest service above and beyond all expectation. 
• Monitor correct handling of all guest requests. 
• Ensure that cleanliness and service standards are maintained in all areas of responsibility. 
• Work closely with the Engineering by reporting all work orders as soon as possible. 
• Monitor and maintain a safe environment for all employees. 
• Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness and absenteeism daily. 
• Maintain correct inventories of all OS&E items. 
• Complete all special projects in a timely manner. 
• Train employees to be perfectly groomed at all times. 
• Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.