We are looking for a Hotel Manager to join our pre-opening team at Mandarin Oriental, Vienna, set to open in Summer 2025.

Mandarin Oriental, Vienna will be housed in a heritage building and comprise 151 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property will also house a Spa at Mandarin Oriental featuring a series of treatment rooms, a swimming pool and a well-equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions.

The 17 Residences at Mandarin Oriental will be located on the top two floors of the building and will have private access to the roof, with several of the apartments offering outdoor terraces and stunning citywide views. These will be some of the most exclusive apartments in the city, with owners enjoying Mandarin Oriental’s legendary service and direct access to the hotel’s facilities.

As a Hotel Manager you will oversee the overall operations of Rooms Division, Food & Beverage, Spa and Security and provide professional advisory and executive support to the General Manager

The Hotel Manager will be responsible for the following duties:

• Formulation and implementation of strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity , and safety while  constantly striving for improvement.
• Execute all operational and strategic initiatives that have been discussed, providing feedbacks and alternatives.
• Develop colleagues through coaching, mentoring and general communications. Use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
• Prepare, review and manage annual Budgets and CAPEX plans; analyse P&L and assist in implementing strategies to increase both room yield and revpar to ensure overall revenue maximisation.
• Ensure there is a continuous focus and drive on all Quality assessments.  In particular supporting local LQE initiatives.
• Orchestrate and direct the annual Safe & Sound Audit conducted by third parties engaged by MOHG. 
• Chair the monthly Risk Management Committee meetings ensuring full compliance by all Departments. 
• Grow and improve our sustainability, as measured by the FLHSSE
• Establish and manage the annual CAPEX plan and budget. Will research and recommend best practices and equipment along with feasibility and implementation schedules as per corporate guidelines.
• Oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project.
• Support the Director of Finance in the preparation and implementation of the budget.
• Responsible in driving the rationalization of both the fixed and variable operational expenses. Ensure alignments with the financial objectives and forecasts. Ensure all Managers have an understanding of the financial aspects of the hotel.
• Support the General Manager and Director of Commercial Strategy in the development of Marketing Strategies for the Hotel. Be forthcoming to create promotions and new initiatives thereby giving the sales and marketing team's opportunities to sell.
• Support the Director of People & Culture in the recruitment and selection of colleagues. Act as the mentor and coach for the new and mid level Managers, actively engaging them in projects and learning initiatives. Ensure that appraisals and feedback sessions are regularly done.

What are we looking for?

• Excellent communication skills both written and spoken in English and German.
• Strong presentation skills and organizational skills.
• Able to build strong teams that apply their diverse skills and perspectives to achieve common goals.
• Ability to assemble, analyse, understand integrated spread sheets and complex technical information.
• Cultivates Innovation, creating new and better ways for the organisation to be successful.
• Making good and timely decision that keep the organisation moving forward.
• Displays humility and behaviours that reflect our oriental heritage  
• Building partnerships and corking collaboratively with others to meet shared objectives.
• Developing people to meet both their career goals and the organisational goals.        
• Building strong customer relationships (both colleagues and guests) and delivering customer-centric solutions
• Consistently achieving results, even under tough circumstances.