Chief Concierge
Apply now
Job no: 539834
Work type: Temps plein
Location: Macao, Chine
Categories: La conciergerie, nourriture et boissons, Management (Manager)
Duties and Responsibilities
- Provide guests access to all that Macau has to offer
- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
- Have an in depth knowledge of directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel and the city
- Arrange tickets for ferry, theatre, sporting events and local attractions
- Make and confirm dining reservations
- Arrange for package delivery and pickup for guests
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
- Communicate all important details to management and colleagues
- Provide a daily list to the Director of Front Office or Manager On Duty of transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
- Provide clear directions for all guests travelling outside the hotel
- Respond to all guest needs and requests
- Other activities as deemed appropriate by the Director of Front Offices
- Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
- Perform any tasks as assigned by the Management
Advertised: China Standard Time
Applications close:
Back to search results Apply now Refer a friend