Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Senior Groups Sales Manager will report directly to the Director of Sales and will work closely with the Director of Commercial Strategy too.

Duties & Responsibilities:

• Develops and executes strategic sales plans to meet and exceed revenue targets.
• Cultivates and maintains relationships with key clients and partners. 
• Drives sales initiatives to establish Mandarin Oriental, Costa Navarino as a premier luxury destination, including preparing and implementing marketing actions.
• Collaborates closely with the Director of Sales, ensuring alignment with overall business objectives. 
• Organizes and attends client engagement and industry partners’ activities, either at the resort or other national and international locations, when necessary.
• Ensures a high-end luxury performance and communication style is followed in any opportunity given and respects the brand’s guidelines across the board.
• Ensures all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Sales Department
• Supports Mandarin Oriental's philosophy and culture using Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Promotes a behavior that remains open to continuous learning, is willing to share knowledge among team members and focuses on growing within their role.

Qualifications / Experience:

• An established customer portfolio within the Groups & Events space including, but not limited to, international MICE Agencies, boutique high-end Group agencies, global corporate accounts’ events departments. A strong network of contacts within the Americas and EU Markets is required.
• Proven track record in proactive Group Sales, ideally within luxury hospitality.
• Advanced in marketing tools and software used to support Sales action plans.
• Exceptional interpersonal, communication and negotiation skills. A confident professional with positive attitude and fresh ideas.
• Strong strategic thinking and problem-solving capabilities with a highly proactive attitude.
• Demonstrated ability to work independently, drive actions and results and continue performing well under pressure.
• Proficient in English; one more language and a conversational level in Greek is a plus.
• Fluency in Microsoft office, Salesforce, Cvent and other MICE-related platforms.
• Flexibility to adapt work schedule in different market’s time zones, depending on business needs.
• Flexibility to work in the Athens office, as well as on property, depending on business requirements.
• EU Passport or Residence Permit is mandatory in order to work in Greece.

Benefits:

We offer exciting benefits including and not limited to :

• Competitive salary and performance-based incentives.
• Opportunity to be part of the dynamic commercial team of Mandarin Oriental, Costa Navarino.
• Chance to make a significant impact on the resort's marketing and communications strategy.
• Access to a world-class work environment with a commitment to employee development.
• Task force Opportunities across Mandarin Oriental Hotel Group
• Various discounts provided within the Resort and in the nearby area of Costa Navarino
  MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate
  MOComp: Complimentary room nights and a selection of additional benefits and
  discounts through our new MOcomp benefits program