Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are recruiting a Maître d'Hôtel to join our Banquets Team.

The Banquet Maître d'Hôtel has operational responsibility for the Banquet Department.
In this position, he/she assists the Banquet Operations Director in the field.

Main Tasks

• Checking the set-up work in compliance with the specifications laid down for the event
• Welcoming customers with a smile, looking after the cloakrooms
• Recruiting extras according to staffing requirements and supervising them for each event
• Check menus (spelling, description, date, wines, etc.)
• Ensure that service is monitored and controlled before and throughout the banquet
• Be aware of the products served
• Serve guests according to the hospitality principles of a 5-star hotel, respecting the expectations of the Mandarin Oriental and Swiss Deluxe Group
• To deal with customer complaints in line with the LQE procedure and to refer complaints and all customer observations to Management.

Job Requirements:

• Fluent in French and English.
• Level of training: CAP/BEP/BTS qualification in catering
  Essential requirements: Minimum 2 to 3 years' experience in a similar position, preferably in a luxury hotel.
• Open-minded with good time-management, organization and communication skills, diligence and commitment.  
• Ability to keep a positive attitude, to be creative and responsible.
• Impeccably presented and professional.
• Problem-solving attitude. 

Please note this is a full time permanent position

Benefits:

We provide a comprehensive Benefits Package which includes

• Guest Hotel Experience for Colleagues
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague Recognition and Reward Programmes
• Exciting range of Learning and Development Programmes
• Regular Colleague Social and Wellbeing Events
• Opportunities for promotion and transfer across the Group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to wow our guests!  If this is you, then apply here now !

Eligibility:

In line with the requirements of Swiss Law, all applicants must be eligible to live and work in Switzerland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Mandarin Oriental Hotel Group is an equal opportunity employer