A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the finance department as Accounts Receivable .

What will be the main functions you will perform in your position?

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Prepares billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition and credit card guaranteed no shows; Processes Payments Received
• Handles Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing
• Handles guest credit requests, confirms subsequent receipt of invoices and assists in handling all guest inquiries
• Maintains files of hard copy, back up documentation for outstanding receivables, and paid bills
• Reconciles credit card payments, posts on a timely basis
• Researches and responds to credit card company inquiries and charge backs, documents and maintains files for same
• Reviews Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued
• Transfers Guest Ledger/ checked out folio balances to appropriate credit or wash accounts, issues credit or prepares bill as needed
• Prepares check request for credit balance and advance deposit refunds
• Assists in the preparation and balancing of accounts receivable recap daily
• Handles disputed charges, researches and attempts to resolve disputes, provides documentation to confirm accuracy of billing or issues credit as needed
• Assists in the preparation of 30/60/90+ day aging report for review by the Controller and Assistant Controller
• Assists in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts
• Assists Credit Manager by making collection calls to outstanding/overdue accounts
• Attends departmental meetings as required to communicate effectively with other accounting personnel to ensure that they are kept current with pertinent hotel information, rates, promotions, packages, activities and events
• Perform any tasks as assigned by the Management

What kind of talent are we looking for this position?

- We are looking for a person with good customer orientation.

- To be used to work in a team and like to learn from multiculturalism.

- The person who joins us must be committed and professional.

- We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.