Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Housekeeping Runner is responsible for maintaining the housekeeping stores, replenishing floor pantries, delivering guest requests, and ensuring that all public and back-of-house areas are well-stocked and organized. The role requires strong attention to detail, excellent organizational skills, and the ability to handle and transport heavy loads efficiently. The Housekeeping Runner also assists with mini bar item inventories, restocking pantries, and supporting the housekeeping team in providing a seamless guest experience.

Responsibilities

Departmental:

• Stock Management: Receive and store housekeeping supplies in the appropriate areas, ensuring that stock levels are maintained and organized according to FLHSS&E standards. Notify the supervisor of low stock levels.
• Pantry Maintenance: Refill guest supplies, linens, and mini bar items in floor pantries daily, ensuring that all items are stocked according to par levels.
• Guest Deliveries: Deliver guest requests such as extra beds, baby cots, and other special items to guest rooms promptly and with the highest level of service. Ensure proper presentation and adherence to Mandarin Oriental standards.
• Item Removal: Remove soiled linens, towels, extra beds, baby cots, and special request items from guest rooms and pantries, placing them in the appropriate storage areas without causing damage.
• Inventory & Restocking: Conduct mini bar item inventories and restock pantries with water bottles, bathroom amenities, and other guest supplies as needed.
• Room Preparation: Assist in placing missing items in guest rooms, updating traces, and fulfilling special requests before rooms are inspected.
• Housekeeping Support: Assist Room Attendants with tasks when needed and perform additional duties as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
• Standard Adherence: Follow all MOQA, LQE, LQA, Forbes, and FLHSS&E standards at all times, ensuring that all tasks are performed safely and efficiently.

Colleague Relations:

• Team Coordination: Work closely with the housekeeping team to ensure that all public and guest areas are well-maintained and stocked. Communicate effectively with colleagues and supervisors to ensure smooth operations.
• Training & Development: Participate in all required training sessions and stay updated on new housekeeping procedures and standards.

Guest Relations:

• Guest Interaction: Respond promptly and courteously to any guest requests or inquiries related to housekeeping services, ensuring that all interactions reflect the luxury standards of Mandarin Oriental.
• Service Excellence: Deliver all guest-requested items, such as extra beds, baby cots, and additional amenities, with attention to detail and a commitment to exceeding guest expectations.
• Problem Resolution: Address any guest concerns or complaints regarding housekeeping services in a professional and empathetic manner, escalating issues to the supervisor when necessary to ensure timely resolution.
• Confidentiality & Privacy: Respect and protect guest privacy by adhering to the Do Not Disturb policy and handling guest belongings with care and discretion.
• Personalized Service: Take note of guest preferences and special requests, ensuring that these are communicated effectively to the rest of the housekeeping team to enhance the overall guest experience.

Skills and Qualifications

Education & Certificates

• Minimum: Senior High School Diploma or equivalent.
• Preferred: Vocational Diploma in Hospitality or a related field is an advantage.

Experience

• Minimum of 1 year of experience working in a luxury hotel environment, preferably in a housekeeping role.
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.

Technical Skills

• Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

Communication and Language skills

• Clear and effective verbal and written communication skills in English are required.
• Proficiency in Arabic or other languages is an advantage.

Behavioral Skills

• Ability to handle heavy loads and perform physical tasks efficiently.
• Exceptional attention to detail and organizational abilities.
• Flexibility to work various shifts, including overnight, weekends, and holidays.
• Professional appearance and demeanor.