Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Public Area Attendant is responsible for the cleanliness and maintenance of all public areas within the hotel, including restrooms, corridors, lobbies, restaurants, fitness facilities, and spa areas. The role requires a strong attention to detail, a commitment to maintaining the highest standards of hygiene, and the ability to respond promptly to guest needs and requests. The Public Area Attendant ensures that all public spaces are welcoming, well-maintained, and reflective of the luxury standards of Mandarin Oriental.

Responsibilities

Departmental:

• Public Area Maintenance: Clean and maintain all public areas, including restrooms, lobbies, corridors, restaurants, fitness facilities, and spa areas, ensuring they are always in pristine condition.
• Restroom Upkeep: Regularly clean and sanitize public restrooms, replenishing amenities such as hand towels, toilet paper, and soap as needed. Ensure that all restroom fixtures and mirrors are spotless.
• Floor Care: Perform regular wet and dry mopping of floors in public areas, ensuring safety and cleanliness. Place appropriate signage during cleaning to prevent accidents.
• Surface Cleaning: Remove fingerprints, smudges, and other marks from glass doors, mirrors, and other shiny surfaces to maintain a polished appearance.
• Guest Assistance: Provide guests with directions and respond to their inquiries with courtesy and professionalism. Anticipate and fulfill guest needs to enhance their experience.
• Maintenance Reporting: Identify and report any maintenance issues to the engineering team immediately, ensuring that repairs are conducted promptly.
• Supply Management: Organize and manage cleaning supplies and equipment, ensuring they are stored securely and out of guest sight when not in use.
• Safety Compliance: Adhere to all safety protocols, including MOQA, LQE, LQA, Forbes, and FLHSS&E standards, to ensure a safe environment for both guests and colleagues.

Colleague Relations:

• Team Collaboration: Actively participate in daily team briefings and ensure clear communication with colleagues and supervisors. Foster a positive work environment by supporting team members and collaborating to achieve department goals.
• Training & Development: Engage in all required training sessions, demonstrating a commitment to continuous learning and professional development. Assist in the onboarding and training of new team members when needed.
• Feedback & Performance: Provide constructive feedback to peers and receive feedback from supervisors with an open and positive attitude. Strive for continuous improvement in job performance.
• Professional Conduct: Always maintain a professional demeanor and appearance, setting a positive example for colleagues. Uphold Mandarin Oriental’s values and standards in every interaction.

Guest Relations:

• Guest Interaction: Greet and assist guests in public areas with a friendly and professional demeanor. Address any guest inquiries or requests promptly.
• Service Excellence: Take ownership of guest complaints related to public areas, resolving issues efficiently or escalating them to a supervisor when necessary.
• Confidentiality: Respect guest privacy and handle any guest belongings or information with the utmost confidentiality and care.

Skills and Qualifications

Education & Certificates

• Senior High School Diploma or equivalent.
• Vocational Diploma in a Hospitality-related subject is an advantage.

Experience

• Minimum 1 year of experience working in a luxury hotel environment.
• A minimum of 1 year of housekeeping experience in luxury hotels.
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.

Technical Skills

• Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
• Strong knowledge of different cleaning machinery, chemicals, and cleaning methods, with the ability to select and use the appropriate tools and products for various surfaces and tasks.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.

Communication and Language skills

• Clear and effective verbal and written communication skills in English are required.
• Proficiency in Arabic or other languages is an advantage.

Behavioral Skills

·         Exceptional attention to detail and organizational abilities.

·         Professional appearance and demeanor.

·         Physical capability to stand for long periods and perform physically demanding tasks.

·         Flexibility to work various shifts, including overnight, weekends, and holidays.