Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Pool Butler is responsible to serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day pool operations, enhancing guest experience by being a key point of contact for guest interaction in the resort.

Responsibilities

• Ensure smooth running of the pool service on a day to day basis to achieve the highest possible levels of guest satisfaction.
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Has complete knowledge of the products and services offered by the resort.
• Ensure that the poolside cleanliness, ambience and service are as per standards.
• To ensure that a high standard of service is maintained throughout pool area
• To maintain inventory of supplies for the operations of the section.
• To attend daily line-ups, weekly and monthly meetings.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Works closely to promote our offering to ensure that we maximize guest satisfaction and Hotel revenue.
• Maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees
• Keep yourself updated with all guest bookings for recreational activities.
• Ensures that guest history records are updated at all times in coordination with the Recreational Management team.
• Takes ownership of guest’s requests and needs and ensures immediate action as appropriate.
• Advises management of all guest feedback and unusual matters.
• Attends training sessions as required.
• Responsible for the upkeep and the cleanliness of the swimming pool and all areas of the department as per the standard operating procedures.
• Ensure that liability waiver form is signed by guests going on experiences.
• Ensure adequate par stock is maintained in recreation department and requisitions where necessary.

Skills & Qualifications

• Minimum 1 year experience within a Recreation/Leisure, or Fitness & Wellness environment.
• Minimum 1 years’ experience working within a 5-star hotel is preferred.
• Valid Lifeguard/First Aid and Pool Responder Qualifications are preferred.
• Good verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Ability to service guest/member needs effectively in an outdoor environment.
• Knowledge on pool safety standards and able to extend this knowledge via training.
• Understanding of food and beverage hygiene standards.
• Basic money handling skills, including using POS systems.
• Ability to anticipate guest needs and to deliver superior customer service.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.