A brief description about us:
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.
The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.
Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.
In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...
Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.
The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.
We are currently looking for new talent to join the Front of house department as Front Desk Agent.
What will be the main functions you will perform in your position?
The Front Desk Agent reports to the Front Desk Manager and receives coaching, guidance and other duties from the Front Desk Manager as well as from the Front Office Supervisor.
Greet and escort guests promptly to their rooms if needed.
Performs all Mandarin Oriental standards at arrival and departure in accordance with Legendary Quality Experience.
Acts as a PBX Operator when necessary.
Handle cash drawer properly as outlined in the MOHG Controller’s manual.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Address special guest preferences recorded in guest history profiles.
Able to communicate special features and services unique to the guest’s needs.
Stay current with developments and procedures in the hotel by attending daily Front Desk briefings and reviewing the Front Desk communications board regularly.
Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Communicate clearly with the Night Auditor and Accounting Department.
Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data.
Provide assistance to guests in the lobby.
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
In charge of guest invoices (in-house).
Provide a complete version of next day correspondence (arrange group check in, check next day limousine transfers with concierge, copy cost declarations, etc).
Check credit card authorization in SMS for all in-house guests.
In charge of all incoming reservations, after reservations team has left. Especially at the weekend.
Accounting duties: open balances on checked out guest accounts, check paid outs and adjustment receipts.
Perform any other reasonable duties as required by the management of the Hotel.
Requirements
- Knowledge of computers and systems.
- Possess an excellent written and verbal command of Spanish and English.
- Excellent overall communication skills.
- Strong desire to provide excellent guest service.
- The ability to work well in a team environment.
- Possess a pleasant and outgoing personality.
- Previous Front Desk experience in a luxury hotel.
What kind of talent are we looking for this position?
- We are looking for a person with good customer orientation.
- To be used to work in a team and like to learn from multiculturalism.
- The person who joins us must be committed and professional.
- We are looking for someone who is responsible and reliable.
What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?
- We have a Canteen with a different menu every week, so you can eat during your work shift.
- We have a learning platform where you can be trained in the courses you are interested in.
- Our laundry team will provide you with a clean and ironed uniform whenever you need it.
- Our working environment at the hotel is young, fun and multicultural.
- Complimentary stays and special staff rates.
- You can have a tea or coffee whenever you want in our Coffee corner.
- Be part of a company with worldwide recognition.
- Join a team with a passion for service and luxury.
- You will have at your disposal an electric kick scooter & bike parking.
- We organize staff parties and team buildings throughout the year.
- We offer options for growth and / or projection within the group.
- We offer free weekly physiotherapy sessions, so you can relax.
- Enjoy your birthday, free to spend it with whoever you wish!
Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.