Major responsibilities

• Greet and guide guests promptly to their rooms
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
• Communicate clearly with the Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Provide assistance to guests in the lobby
• Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
• Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
• Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
• Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
• Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
• Provide concierge services, including making reservations and offering local recommendations.
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
• Perform any other reasonable duties as required by the supervisor

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Previous experience in a front office or concierge role is preferred.
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays