The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Strategic Intent:

It is the mission and intent of this position that the Assistant Director of Housekeeping will assist the Director of Housekeeping in managing all aspects of the Housekeeping Department inclusive of all public areas, laundry/valet facility, florals. He/she assists the Director of Housekeeping in maintaining the highest standards of cleanliness in all guestrooms and public areas. Recommends and implements procedural changes.

Duties and Responsibilities:

General Management:

• Motivate, train, supervise, and evaluate all housekeeping and laundry colleagues.
• Conduct pre-shift meetings with managers and colleagues. Assist in monthly manager meetings.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area, Uniform / Laundry Attendants and Office Coordinators.
• Assist the Director of Housekeeping in Profile assessments.
• Perform administrative duties such as, but not limited to, departmental scheduling, payroll, inventories of linen and guest supplies, departmental training, special projects, purchase requests and monthly consumption reports.
• Implement control on department labour costs.  Minimize costs while ensuring adequate staffing is available to provide five-star service.
• Manage vendors and contractors.
• Prepare and conduct housekeeping interviews and follow company hiring procedures.
• Schedule walk-through and follow up with all outside contractors.
• Maintain an ongoing Safe & Sound program.
• Spearheading the following hotel pillars: LQE, FLHSS, Forbes, Sustainability, Colleague engagement, and all other audits.
• Successfully manage daily rooms turn.  
• Assume the responsibilities of the Director of Housekeeping during his/her absence.
• Maintain compliance with all company IT and safety procedures.
• Performs a variety of other duties as assigned.

Guestrooms and Public Areas:

• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
• Monitor progress, ensure completion of deep cleaning program, and assign tasks to housekeeping colleagues

Guests’ Requests Handling:

• Respond to guest questions. Provide guest assistance, direction, and information as requested.  Conduct daily communication meetings.
• Manage departmental Trust You surveys and follow up.  
• Perform line level functions in emergency situations.
• Ensure guest and colleague privacy and security by correctly following company procedures.
• Maintain strong interdepartmental relationships.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion. 

Requirements:

Mandatory

• College degree in Hospitality Management or similar field preferred.
• Minimum 5 years of housekeeping experience, preferably in a luxury hotel
• Must possess a good written and verbal command of the English language.
• Flexible schedule to meet the business demands.
• Managing a staff of over 100 management and non-management positions.
• Local 6 experience required

Desirable

• Working knowledge of REX/HotSos
• Working knowledge of Adaco purchasing system.
• Working knowledge of HMS property systems.

Salary:

$85,000 - $92,000/Yearly