Bellman Supervisor
Apply now
Job no: 540764
Work type: Temps plein
Location: Dubaï, Émirats Arabes Unis
Categories: La conciergerie, Supervisory
Responsibilities
- Run the Bell Desk in the ground lobby.
- Maintain Long Term Storage Log via GoConcierge.
- Audit the Luggage room weekly.
- Ability to exert physical effort in placing, removing and transporting guest luggage.
- Deliver messages, packages and facsimiles within 7 minutes of receipt.
- Deliver newspapers to all guest rooms.
- Remove luggage from guest rooms upon check out
- Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
- Be familiar with all hotel services including spa and dining.
- Initiate contact with guests entering the hotel.
- Approach guests needing assistance.
- Ability to ensure security of guestroom access.
- Ability to understand guest inquiries and provide responses.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
- Ensure all the FLHSS&E requirements and procedures are followed by the team
Advertised: Arabian Standard Time
Applications close: Arabian Standard Time
Back to search results Apply now Refer a friend