Reservations Agent
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Job no: 540806
Work type: Temps plein
Location: Abu Dhabi, United Arab Emirates
Categories: Reservations, Non-Management (Experienced)
Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
- Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
- Follow internal credit policy
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made the previous day and check all VIP arrivals
- Test calls LQA / IFH results > 85%
- Follow the internal up-sell program for Reservations department
Key Competencies and Qualifications
- Diploma in Hospitality Management or equivalent
- Minimum one year working experience in the luxury hotel industry in the same role
- Guest focused
- A team player who delivers at his/her best
- Trustworthy and responsible
- Composed and able to handle pressure
- Attention to detail
- Excellent communication in English both oral and writing, Russian language will be an advantage
Advertised: Arabian Standard Time
Applications close: Arabian Standard Time
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