The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities:

1. Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Follow the posted opening and closing duties.
• Take accurate and complete reservations.
• Provide excellent service at all times
• Set and maintain the dining room environment and material perfectly clean
• To have necessary knowledge of menu items to assist guest occasionally
• Assist guest and colleagues courteously and efficiently
• Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well.
• Assist in seating guests.
• Assist restaurant colleagues prepare for service.
• Sell gift certificates for restaurants
• Communicate other necessary information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.)
• Handle reservations and prepayment for special events, holiday brunches, wine dinner, cooking classes, etc.
• Coordinate set menus for small groups and distribute copies of the event form accordingly
• Maintain cleanliness or the menus and print out menus as needed .
• Inform restaurant managers on a daily basis of reservations forecast
• Share information of all upcoming events with the Concierge Team
• Assist in monitoring all guest needs.
• Confirm daily reservations. Advice chef on daily reservations
• Log in information about our guest preferences
• Check on a daily basis for our regular guest preferences and record them in our daily list for the service
• Print and post daily DCF.
• Maintain and organize table flowers.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources

Pay: $35.39 per hour- 32 hours per week.