Director of Sales, Sales & Marketing

Mandarin Oriental Mayfair, London is looking for a Director of Sales to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel to be opening in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Based at the Mandarin Oriental Mayfair, London within the Sales & Marketing Department, the Director of Sales is responsible for overseeing the Sales strategy for the hotel and residences. The Director of Sales reports to the Director of Sales and Marketing of London.

As a Director of Sales at Mandarin Oriental Mayfair, you will be responsible for the following duties:

• Assisting in the formulation and implementation of sales strategies for maximising room and catering revenues.
• Directing Sales Team to ensure they meet the targets set in the annual marketing plan.
• Attending local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel.
• Planning and where appropriate, executing sales trips to key existing market areas and identifies new potential market areas.
• Meeting and entertaining all influential clients and ensuring there is follow-up on all discussed details.
• Organise and deliver familiarisation site inspection trips of the hotel by major clients.
• Work with the Director of Revenue Management to direct the Reservations Sales Team in driving upselling through telephone calls and delivering high levels of customer service to call-in guests.
• Work with Sales team in Mandarin Oriental Hyde Park, London to ensure cohesive targeting. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programm

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We're Fans. Are you?

ELIGIBILITY TO WORK IN THE UK.