The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.

Responsibilities

• Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
• Help the Assistant Guest Relations Manager to meet and greet guests.
• Prepare the Daily Communication Form.
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting.
• Assists the Front Office during need periods.
• Handles guests’ complaints.
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
• Establish individual guest’s preferences and provide the service accordingly.
• Check and update arrival and departure reports for a better handling and anticipation of guest needs.
• Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
• Attend to specific guest’s requests ensuring efficient and proactive service.