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Guest Experience Ambassador

Apply now Position: Guest Experience Ambassador (Temporary / Seasonal #537332)
Property / Office: Mandarin Oriental, Costa Navarino
Location: Costa Navarino, Greece

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Mandarin Oriental, Costa Navarino differentiates itself from other resorts through a flawless execution paired with offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

Scope of Position:

Responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests and other responsibilities that will enhance the guest’s experience.

Duties & Responsibilities:

  • Greet guests upon arrival and make them feel welcome.
  • Gather and maintain the requisite equipment for each event.
  • Help guests by providing general information about the facilities, restrooms, seating areas, and more.
  • Maintain a positive, friendly demeanour always.
  • Assist with guests needs and questions during high level of visitation times.
  • Utilize tablets and briefing reports to endure proper communication with guests and supervisor.
  • Make courtesy calls to guests.
  • Observe guests and anticipate guest needs during events.
  • Assist directing guests, answering questions, and relaying messages to the guest experience assistant manager when you do not know how to support guest’s needs.
  • Complete other projects and responsibilities as assigned by the guest experience assistant manager.

Qualifications / Experience:

  • Experience, at least 1-2 years, in a similar position in a luxury hotel/resort
  • A degree in the management in the hospitality industry
  • Fluency in English, in both written and verbal form
  • Strong overall computer literacy, not limited to MS Office
  • Prior experience in a new opening luxury hotel environment will be taken into serious consideration.

 

Advertised: GTB Standard Time
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