The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Your Scope:

This role drives all aspects of top line revenue strategies and sets the hotel’s strategic business direction and positioning by balancing financial objectives, managing the channels, to maximise revenue and growth in market share performance. Oversees all the processes associated with demand, revenue, forecasting, inventory management, channel management, with proactive market intelligence and opportunity analysis. Identifies future revenue opportunities and effectively communicates strategies to the sales, marketing, finance, and hotel operations colleagues, while leading the reservations department 

Organizational Structure:

This position reports directly to the GM. In alignment with these leaders sets the hotel’s strategic business direction by balancing financial objectives, managing segments & channels, and guiding the revenue strategies of the hotel and ensures targeted Relative RevPAR positioning is achieved. Works also with above leaders and Director of Marketing and Commerce (when applicable) to prepare the hotel’s annual Budget and develops, implements, and adapts the Annual Marketing Plan & Monthly forecasts as market conditions fluctuate.  The reservation manager reports directly to this position.

Your Responsibilities:

• Develops the revenue strategy for the hotel in alignment with MOHG’s brand philosophies.
• Provides strategic direction as it relates to pricing, inventory, channel management and distribution of all market segments following market and Comp set analysis.
• Leads efforts to coordinate these strategies between Corporate Revenue Management and on property Leadership and ensures they are implemented and modified as market conditions fluctuate.
• Works with Marketing Communications to develop the strategic proposition of Marketing offers, online and offline, as well as market/country and demand specific focus areas.
• With the Director of Commerce, evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels.
• From sales and third-party contracting perspective, responsible for hotel’s positioning in the various distribution channels, information accuracy and competitor positioning, including but not limited to, conducting online shops.
• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc.
• Assists in implementation and continual improvement of definite group forecasting process.

• Proactively analyzes and communicates business trends, market share and booking pace in comparison to the market/comp set, Last month, Last Year, Forecast and Budget.
• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a weekly basis.
• Communicates when key events or holiday periods are being held in the destination and surrounding areas that impact demand.  Devises and implements event specific strategies.

• Provides targeted and timely communication of results, achievements, and challenges to the stakeholders.
• Performs or ensures execution of all daily, weekly, monthly, and yearly revenue management tasks according to MOHG guidelines.
• Establishes and maintains effective and rational pricing strategies for all inventories and market segments in all MOHG approved distribution channels.
• Oversees the annual pricing process for transient, group and catering rooms, function space and other areas as required.
• Proactively provides data to the Team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (group vs. transient and its subsegments), room type demand, channel production and geographical mix, recognizing trends and patterns and facilitates discussion on trends, market growth, and selling initiatives.
• Prepares and/or reviews the Revenue strategy packet and reports prepared by the Revenue Manager/Asst. Manager and leads this meeting.
• Ensures accurate reservation system information in all Distribution Channels is upheld.
• Ensures that all reservation enquiries that come to the hotel via telephone, email or fax are processed in a timely and accurate manner to capture demand data for the hotel. 

• Assists in ensuring that DOC strategically targets accounts to grow business and joins monthly account reviews with DOC and the Sales Team and when possible daily group lead meetings.
• Determines function space free sale calendar and if applicable, manages Function Space and any other tasks involved as per MOHG standard.

Experience:

• Must have a minimum of 3-5 years Director of Revenue Management experience with MOHG or another hotel luxury/leading brand.
• Comprehension of local/similar market, transient and local segments, their respective sales processes, markets, demands, sales deployment, client development and goal setting process.
• Comprehension of group sales processes and group sales demands.
• Comprehension of the reservation sales processes.
• Effective time management, communication, and professional presentation skills.

• Self-motivated, well organised and detail orientated.
• Enjoys working in a fast paced and dynamic environment.
• Able to travel when required.

Salary: $130,000 - $150,000 + Bonus

The company reserves the right to add, remove, or change the responsibilities in this job description at any time, but we’ll always give you the notice you need. Please sign below to say you’ve read and understand this job description.