Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Oversee all operational and administrative aspects of the outlet and be able to prioritise the required level of engagement in areas depending on business volumes and other related parameters. 
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• Supervise the maintenance and cleanliness of the restaurants at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues
• Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly
• Monitor the monthly P&L and carry out regular detailed analysis of outlet related financial information
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly
• Provide leadership, direction and support to all Restaurant colleagues at any time
• Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants
• Handle effectively any kind of customer complaints being verbal or written

Requirements

• High School qualification or equivalent
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management
• Experience as a restaurant manager of 2 years in a high volume restaurant with the highest levels of service is preferred
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East
• Ability to work long hours with a strong focus on operational excellence
• Proven ability to successfully support, motivate and lead a large and diverse team
• Excellent verbal and written communication skills in English
• Verbal and written communication skills in Arabic or other languages are preferred

If you are interested in joining our  team apply today!