Major Responsibilities:

• To Ensure wearing immaculate uniform, name badge, and fan at all time
• To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
• Attend morning briefing and meeting and training conducted by the superior
• Prepare the trolley completed with guest supplies, amenities, stationary, chemical, cleaning supplies and cleaning equipment sufficient for the day.
• Ensure the cleanliness of the pantry.
• Ensure all rooms (occupied, vacant dirty) are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
• Check and report and follow up any maintenance order in the guest rooms.
• Check, report and follow up any guest laundry.
• Remove all soil linen from bed room and bath room according to the standard.
• Thoroughly clean guest bath room: Shower area, bath tub, toilet, wash basin, using the correct chemical, equipment and procedures.
• Arranged all toiletries straightened on a piece of cloth in occupied rooms
• Replenished all used amenities and terry items as per standard.
• Efficiently make up the bed to meet appearance as standard demonstrated.
• Arrange clothing items in the occupied rooms, fold neatly or hanging according to the standard demonstrated.
• Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
• Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and call for pick up.
• Vacuum guest room carpet and wipe down all furniture and base board according to the standard according to the standard assigned in all area
• Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
• Proactive communication with his/her colleagues and superior colleague.
• To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• To ensure that health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To perform any other duties as directed by the superior