Front Office Manager
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Position: Front Office Manager (Full time #539119 )
Property / Office: Mandarin Oriental, Singapore
Location: Singapore
Responsibilities:
Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
Controls any rebates/allowances issued through the departments
Controls manpower planning for the departments
Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit
Handle all guest complaints and comments relating to the department tactfully
Initiates, implements and monitors processes and procedures to ensure consistently high standards
Controls and optimizes departments profit maximizing revenue and minimizing costs
Strengthens our brand to establish a solid foundation to grow our business and acquire new customers
Ensures up to date knowledge of areas through “hands on” involvement; regularly assisting in undertaking duties to maintain high standards
Advertised: 21 Apr 2024 Singapore Standard Time Applications close:
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