Assistant Restaurant Reservations Manager
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Position: Assistant Restaurant Reservations Manager (Full time #539199 )
Property / Office: Mandarin Oriental, Hong Kong
Location: Hong Kong, China
As a Assistant Restaurant Reservations Manager in Mandarin Oriental, Hong Kong , you will be responsible for
Handle reservations and enquiries for all hotel restaurants and bars in a friendly and professional manner
Work closely with restaurant managers to maximise the restaurant capacities ensuing a smooth service flow and support to achieve the financial targets of the restaurants
Recognize regular and VIP guests and record all guest’s preference in the table management system / guest database
Answer incoming calls and enquires in accordance with hotel’s service standard
Supervise the restaurant reservations centre and ensure the smooth running of the operations to attain maximum guest satisfaction
Ensure that the table management system is updated correctly and efficiently
Support the management of the online shop, cooperate with our Marketing Communications Team, Kitchen and Pastry Team as well as the delivery team
Handle in other ad hoc projects as assigned
Requirements
Minimum 4 years' working experience in hotel, with at least 2 years on supervisory or managerial level in luxury hospitality environment
Telephone service experience is essential
Familiar with table reservation system
Strong managerial skills in terms of people management, work flow planning
Drives for result and knowledge of cost control and budgeting
Passionate in providing luxury customer service
Good problem solving and guest complaint handling skills
Fluent in written and oral communications in English, Cantonese and Chinese, knowledge of other languages is a plus
Advertised: 23 Apr 2024 China Standard Time Applications close: 31 May 2024 China Standard Time
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