Airport Representative
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Position: Airport Representative (Full time #539203 )
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Responsibilities
• Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details • Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals • Greet guests with arrival and departure details at the airport’s arrival hall • Arrange transportation or room reservation for any walk out guest • Ensure that the hotel cars meet cleanliness standards • Ensure that bottles of water and cold towels (LQE) are offered to guests by the driver • Handle guest baggage for arrival and departure at the airport • Bid farewell to guests at airport and assist with airline check-in procedures • Advise Concierge and Guest Relations on group and VIP movements • Advise flight information to Concierge and Guest Relations • Handle guest baggage lost in transit • Handle flight reconfirmation upon request • Perform any other reasonable duties are required by the department head from time to time • Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions
Education & Certificates • Senior School qualification or equivalent
Experience • Minimum 2 years’ experience working in a 5-star hotel environment. • Minimum 2 years’ Door or Bell experience • Previous experience working in the Middle East Region is an advantage
Skills • Excellent interpersonal skills • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others • Perform job with attention to details and the ability to organize and handle multiple tasks effectively • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
Position Related Requirements • Capabilities to lift heavy luggage. • Capabilities to stand for a long period of time. • Ability to work overnight shifts
Advertised: 23 Apr 2024 Arabian Standard Time Applications close: 31 May 2024 Arabian Standard Time
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