DUTY MANAGER
Apply now
Position: DUTY MANAGER (Full time #539271 )
Property / Office: Mandarin Oriental, Kuala Lumpur
Location: Kuala Lumpur, Malaysia
DUTY MANAGER
Summary Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to ensure the comfort and satisfaction of Hotel guests through liaison between them and other departments.
We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills.
The Role of the Duty Manager
To maintain order and ensure guest satisfaction
Be fully conversant with the Hotel operations as a whole
Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness
Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.
Key Functions – Duty Manager
Greet, bid farewell, monitor and coordinate movement of all VIP guests
Handles guest complaints diligently and professionally and provide good feedback to the guests on satisfaction
Follows up on any special requests form guests as per instructions received from Front Office Manager and higher management
Responsible for the night audit process
Reports in the Duty Manager’s Log, any incidents for the Management’s attention and follow up with decisions made
Enforces the hotel’s credit policy by monitoring requests for paid-outs, cash advances and personal cheques
Checks high balance report of in-house guests, monitors credit limits and be the first line of contact when discussing matters on credit with guests
To perform Night Audit process
Responsible for handling lost and found (valuables only) by maintaining detailed records and liaising with Housekeeping
Organizes Duty Manager’ s meeting with FOM to discuss any operational matters
Patrols the Hotel premises regularly to ensure safety and security practices are being strictly adhered to
Be well versed with accident and incident reporting procedures and takes an active role in being a liaison person to assist guest on such issues
Be well versed with the emergency preparedness procedures and takes appropriate actions in the role of an ERT member
Assists in conducting site inspections during weekend, public holidays and when necessary
Ensures Lobby Management strictly and in the areas of Guest Relations, Front Desk and Concierge
Preferred Qualifications And Skills
Degree or Diploma in Hospitality Management from leading hotel schools
Minimum 5 years working experience in hospitality or tourism related industry, preferably in Front Office operations of deluxe international properties
Minimum 3 years in a managerial level in a deluxe international property
CPR/AED and First Aid certified
Excellent communication skills
Strong leadership skills and well versed in the entire Front Office operation
Ability to focus attention on guest needs, remaining calm and courteous at all times
Passionate, committed and meticulous
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Advertised: 30 Apr 2024 Singapore Standard Time Applications close: 01 Jun 2024 Singapore Standard Time
Back to search results Apply now Refer a friend