Reservation Supervisor
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Position: Reservation Supervisor (Full time #539349 )
Property / Office: Mandarin Oriental, Marrakech
Location: Marrakech, Morocco
The Reservation Supervisor is responsible for, but not limited to, the reservation operations: including reservation, date control and related activities. The Reservation Supervisor should also contribute to the overall life and success of the hotel in terms of supporting other departments, sharing initiatives and marking positive contributions towards the hotel achieving success in all areas of its operation and delivering luxury service. The Reservation Supervisor will play a crucial role in delivering exceptional guest experiences by supervising the reservation agents and managing the service with detail and precision. He/She will be the first point of contact for guests seeking accommodation, ensuring their needs are met with professionalism and attention to detail. The ideal candidate will be passionate about creating perfect experiences for our guests and ensuring the highest level of service.
The main focus of your job will be:
Supervising the team of Reservation Agents
In charge of the training of every team member to deliver the highest standards
To be in charge of the department on the absence of the Reservation Manager
Handle incoming reservation inquiries via phone, email, and online channels with professionalism and efficiency
Assist guests in selecting the perfect accommodations and amenities to meet their needs and preferences
Utilize the hotel's reservation system to make, modify, and cancel reservations accurately and in a timely manner
Maintain up-to-date knowledge of room availability, rates, packages, and promotions to provide guests with comprehensive information
Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth guest arrivals and departures
Address guest concerns and special requests promptly and effectively, striving to exceed expectations at every opportunity
Uphold the hotel's standards of excellence in customer service, professionalism, and attention to detail
What we are looking for:
Previous 5 years’ experience in a customer service or hospitality role within the hotel industry
Excellent command of Franch & English languages (verbal and written)
Excellent communication skills, both verbal and written with a friendly and courteous demeanor
Strong organizational abilities and attention to detail, capable of multitasking in a fast-paced environment
Friendly and professional attitude
Proficiency in computer systems
Team management & training skills
Ability to remain calm and composed under pressure
Advertised: 06 May 2024 W. Central Africa Standard Time Applications close:
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