Engineer Helix Tools
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Job no: 570550
Work type: Full time
Location: Pune, India
Categories: Information Technology
Office Location: Pune
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About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Great Place to Work, ISO & ISAE certified organization.
About the Role
The objective is to design, develop, customize and administer BMC Helix CMDB and Discovery that align with Asset, Incident, Problem, Change, DWP and Knowledge Management. Creating and maintaining technical documentation with respect to system design. Exposure to recent Helix releases, implementations, and applications is must.
Key Accountabilities:
Development and Customization of Helix CMDB v9, v19.8 and v20.
Administration & Configuration of BMC ITSM – CMDB
Helix Discovery Application Modelling
Administration, Configuration and Customizations of BMC Helix Discovery
Integration of CMDB with 3rd Party data sources using Web Services, REST APIs.
Develop and implement customer value through development
Minimizes the backlog and aging of support issues
Troubleshoot BMC Helix Discovery and CMDB.
Administration & Creation of Spoon Jobs
Key Capabilities:
3+ years of experience with BMC Helix CMDB and Discovery Product and features
Understands TMF Group’s business lines, regulatory requirements and how the organization is structured.
Experience in Action Request System development
Experience in Administration, Configuration and Customizations of BMC Helix Discovery
Experience in BMC CMDB customizations
Experience in BMC Helix discovery Administration, configuration and application modelling
Experience in Integrating CMDB with multiple data sources
Supports the up skilling of team through sharing of knowledge, best practice, and coaching
Will share knowledge to ensure targets are met.
Understands own motivation and impact of personal impact to optimize personal and team performance
Communicates (verbally and through written work) information in a clear and concise manner
Will manage stakeholders' expectations with regards to delivery.
General skills:
Team player.
Constant learner & self-motivated person.
Analytical and problem-solving skills.
Ability to work without direct supervision.
Ability to work under pressure.
Good communication and interpersonal skills.
Familiar with ITIL & ITSM principles.
What's in it for you?
Pathways for career development
Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities, so you can take your career further within TMF.
Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
You’ll be helping us to make the world a simpler place to do business for our clients.
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
Strong feedback culture to help build an engaging workplace.
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
Marriage Gift policy
Paternity & Adoption leaves
Interest free loan policy
Salary advance policy
Covid support taskforce
Well being initiatives
Advertised: 07 May 2024 India Standard Time
Applications close: 07 Jun 2024 India Standard Time
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