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We are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology (workflow, RPA), operational processes and organisational construct.

Following several successful deployments worldwide we are looking for a Change Business Analyst to join our team to drive the Digital Transformation Culture Change within the Services and Solutions organization for across +50 offices around the world.

In this role, the successful candidate will need to:

• Create and deliver change strategies, and plans to help teams in region maximise their adoption of new solutions
• Identify and clarify the change impact of the business regarding the new ways of working
• Execute change management activities according to regional and global strategy
• Measure the success of change initiatives and strategies and implement corrective actions
• Build and maintain relationships with stakeholders who have accountability for program execution

This role will have a global mandate and will report to the Director of Regional Deployment, Digital operations.

KEY RESPONSIBILITIES

• Build deep system knowledge of the service line assigned to become an SME within our organization;
• Design and enhance continuously our business processes in partnership with the service line operational leaders;
• Maintain the workflow solution global configuration updated against the approved business processes;
• Ensure country level implementations adhere to group-wide standards;
• Analyse and understand in-depth functionality and capabilities of existing and new tools and application in use;
• Support identifying TMF global automation gaps and tech stack functionality improvements;
• Analyse local requirements to identify gaps vs. group standard, proposing solutions that maintain the solutions' integrity;
• Solve complex problems that arise through a project and design solutions;
• Assess, plan, and supervise the business processes upgrades and enhancements of the workflow solution;
• Collaborate with other business analysts on the analysis activities to implement our workflow application;
• Lead the preparation & kick Off, data gathering, and gap analysis for the implementation of our workflow application;
• Provide hands on technical support to analysts who are configuring our workflow tool;
• Generate end-to-end business analysis documentation, ensuring on time & high-quality delivery;
• Create and update business analysis documentation;
• Implement the agreed governance for keeping track of the change management of business analysis documentation;
• Support the training and communications on business design processes;
• Support the creation of training material on approved business processes.

CHARACTERISTICS:

• +3 years of experience as Business or IT Analyst
• Experience preparing process maps, data models
• Basic SQL (DB) knowledge is a plus
• Alteryx/Power BI/Power Platform knowledge is a plus
• Strong analytical skills, ability to interpret and structure data for different audience.
• "Can do" approach and positive problem-solving attitude
• Be able to work independently, but in full transparency when facing challenges