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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Job Purpose:

The Outsystems Support Lead is responsible for managing and providing technical support and maintenance for digital client platforms, with a focus on those hosted on the cloud platforms. This includes troubleshooting issues, identifying, and fixing defects, and implementing enhancements to improve system performance. The Outsystems Support Lead will work closely with other members of the support function, product development team and stakeholders across the organization to ensure that applications are running smoothly and meeting the needs of users.

Key Accountabilities:  

• Providing technical support for a range of applications hosted on cloud platforms, including diagnosing, and troubleshooting issues, identifying, and fixing defects, and implementing enhancements.
• Assisting with the deployment and testing of new components and updates to the digital client platform.
• Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues.
• Maintaining documentation and records of support activities and processes.
• Participating in on-call rotation to provide after-hours support as needed.

Education & Capabilities:   

• Bachelor’s degree in computer science or a related field.
• 7 to 8 years of experience in application support or a similar technical role.
• Proactive application monitoring, analyzing and fixing issues that arise.
• Manage application releases and hotfixes - both regular and ad-hoc.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Familiarity with ITIL and ITSM principles.
• Flexibility to work outside of normal business hours (as needed).
• Worked with Global users in support functions.

Technical Skills: 

• Knowledge and experience in OutSystems development and operations:
• Minimum of 3 years of professional experience in OutSystems development (web / mobile).
• Proficiency in web-based languages: JavaScript, CSS.
• Knowledge of C# and SQL languages is a plus.
• Experience in setting up, configuring, and managing the OutSystems platform.
• Experience in the application lifecycle management of OutSystems applications (deployment, configurations, monitoring).
• Experience in troubleshooting OutSystems applications (platform, logs, performance).
• Associate Reactive Developer certification is preferred.
• Professional Platform Ops Engineer certification is preferred.
• Professional DevOps Engineer certification is a plus.
• Knowledge and experience with IT management tools / software such as DevOps and Remedy.
• General working knowledge of network and global IT infrastructures.
• Optional: Knowledge and experience with REST APIs and web services.
• Optional: Knowledge and experience with monitoring tools such as Network Watcher.

Other skills: 

• Team player.
• Constant learner and self-motivated person.
• Analytical and problem-solving skills.
• Ability to work without direct supervision.
• Ability to work under pressure.
• Ability to resolve conflicts.
• Good communication and interpersonal skills.

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce
• Well being initiatives