Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

About the role

We have an exciting opportunity to join our Leadership Development, Performance and Talent team at Halfords, where you’ll play a vital role in shaping the future of our leaders. As a Leadership Development Co-ordinator, you’ll provide high-quality operational support to ensure the smooth delivery of our Performance and Talent Review cycles, leadership development programmes and activities, and assessment processes.

From managing programme and event logistics and supporting our learning systems, to producing accurate data and reports, you’ll help create a seamless experience for leaders and colleagues alike. You’ll be the go-to contact for queries, communications, and coordination, helping us deliver impactful initiatives that support growth, performance, and leadership at every level.

If you’re passionate about building a career in Talent and Leadership Development, this role offers the perfect opportunity. You’ll not only make an impact from day one but also have the chance to grow and develop within a supportive team that invests in your future.

Key responsibilities

• Act as the first point of contact for performance and talent queries, managing the Talent inbox and resolving system issues.
• Configure and maintain performance systems, produce reports and dashboards, and issue communications to support review cycles.
• Co-ordinate the delivery of leadership development programmes, including inductions, mentoring, in-role development and high-potential programmes.
• Manage programme logistics such as applications, scheduling, delegate bookings, attendance tracking, and liaison with venues and facilitators.
• Administer learning content and sessions through the LMS, monitoring engagement, completions, and feedback.
• Support the set-up and delivery of leadership assessments, including psychometrics and 360 feedback, handling candidate queries and scheduling feedback sessions.
• Draft and distribute engaging communications to leaders and colleagues, ensuring consistency across initiatives.
• Build strong relationships with stakeholders across HR, business leaders, and external suppliers to support programme success.
• Manage supplier processes including onboarding, purchase orders, and invoice queries.
• Contribute to continuous improvement by reviewing and refining co-ordination processes for greater efficiency and impact.

About you

• Proven experience in co-ordination, administration, or project support.
• Highly organised with strong attention to detail, able to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills, with confidence in drafting clear and engaging messages.
• Proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint, Word) and comfortable learning new systems such as LMS or HR platforms.
• Self-motivated and proactive, able to work independently while building strong relationships with colleagues at all levels.
• Customer-focused mindset with an interest in performance, talent and leadership development.
• Desirable: Experience within HR, learning or talent functions.

Reward & benefits

• £30000 - £32000 base salary, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire.