Retail Implementation Coordinator
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Job no: 560339
Work type: Full time
Site: Redditch
Categories: Retail Operations Support, Central Support
Location: Cambridgeshire, Essex, Norfolk, Suffolk, North Lincolnshire, Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Central London, Charlton, Croydon, Dartford, East London, Greater London, Lambeth, North East London, North London, North West London, South East London, South London, South West London, Sydenham, Teddington, Thurrock, West London, Weybridge, Dorset, Hampshire, Isle of Wight, Wiltshire, Bedfordshire, Berkshire, Buckinghamshire, Dunstable, East Sussex, Hertfordshire, High Wycombe, Kent, Luton, Oxfordshire, Redhill, Surrey, West Sussex, Bristol, Cornwall, Devon, Gloucestershire, Somerset, Anglesey, Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Carmarthenshire, Ceredigion, Conwy, Denbighshire, Flintshire, Gwynedd, Merthyr Tydfil, Mid Glamorgan, Monmouthshire, Neath Port Talbot, Newport, Pembrokeshire, Powys, Rhondda Cynon Taf, Rhondda Cynon Taff, Swansea, Torfaen, Vale of Glamorgan, Wrexham, Solihull, East Staffordshire, Herefordshire, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, East Riding of Yorkshire, Yorkshire, Yorkshire and Humberside, City of Leeds, East Yorkshire, Humberside, North Yorkshire, South Yorkshire, West Yorkshire
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
We’re looking for a proactive Retail Implementation Coordinator who is familiar with the Halfords business to drive the launch, management, and evaluation of retail propositions and policy changes. In this role, you’ll develop and oversee communication plans and provide the necessary tools to ensure operational launch readiness. You will also be responsible for approving materials sent to stores and managing workload planning on a large scale.
Key responsibilities
- Develop and manage implementation plans aligned with the scale of change for retail propositions, policies, and processes.
- Deliver the annual workload and implementation plan covering strategic changes within budget.
- Maintain version control and accuracy of retail operational processes using implementation tools and introduce digital solutions as needed.
- Monitor compliance and performance during implementation, ensuring clear, timely communication with field and store teams in collaboration with Communications and Performance teams.
- Support over 100 commercial and marketing launches annually with documentation aligned to the selling model for smooth execution.
- Ensure policies and processes promote clarity, safety, and compliance for colleagues.
- Maintain digital tools aligned with seasonal and commercial plans to support effective colleague-customer interactions.
- Provide visibility and progress updates of implementation plans to key stakeholders centrally and in the field.
About you
- Personable and Professional demeanour
- Proven experience in leadership or supporting roles within Halfords retail stores
- Strong understanding of tools required to launch, measure and maintain implementation across a multi-site business
- Experience in using communication and reporting tools is desirable
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
This is a remote position, but you will be required to work on-site at our Support Centre in Redditch, Worcestershire, two days per week. All travel and accommodation expenses will be reimbursed.
Advertised: GMT Daylight Time
Applications close: GMT Daylight Time
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