Halfords

This isn’t your average centre; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 15, with skilled technicians and customer services advisors to deliver a seamless service.   

•            £36,000 to £41,000 per annum 

•            Average uncapped bonus of £10,800 per year (with potential to earn more) 

•            5 days a week 

•            Earn extra with our refer a friend scheme – T&C’s Apply. 

 To be a success in this role: 

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own. 

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.  

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets. 

Along with: 

• Experience of exceeding customer metrics targets through effective management 

• Experience of delivering coaching/training in the moment to colleagues 

• Management experience, including managing capability and performance 

• Experience of developing colleagues through delivery of technical training 

• A track record of success in delivering against sales targets 

• Experience of meeting compliance standards across Health and Safety and quality 

• Excellent communication skills, verbally and in writing 

• Experience of labour force scheduling, with proven time management skills 

• IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn